Privacy Policy

Last updated: 7-10-23

Welcome to Factory Direct Imports

Your privacy is of utmost importance to us. At Factory Direct Imports, we have a few fundamental principles that we follow:

  • We don’t ask for your personal information unless we truly need it.
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the ongoing operation of our site.

1. Information We Collect

1.1. Personal Information:

  • Name: For order processing and customer service.
  • Email Address: For order updates and newsletter subscriptions (if opted-in).
  • Shipping/Billing Address: For order delivery and invoice generation.
  • Payment Information: To process transactions securely.

1.2. Non-Personal Information:

  • Browser and Visit Information: To enhance your online shopping experience and resolve technical issues.
  • Cookies: To improve and customize your browsing and shopping experience.

2. How We Use Your Information

  • Order Processing: To process and deliver your orders efficiently.
  • Customer Service: To communicate with you regarding your orders, returns, and inquiries.
  • Marketing: To send promotional communications, only if you choose to receive them.
  • Improvement: To analyze user behavior and improve our website and services.

3. Your Choices and Rights

You have the right to access, correct, or delete your personal information. You may also unsubscribe from our newsletter at any time.

4. Information Sharing and Disclosure

4.1. Third Parties:

We share your information with third parties only in the ways that are described in this privacy policy, including for providing services like payment processing and order fulfillment.

4.2. Legal Obligation:

We may disclose your information if required by law or in response to legal proceedings.

4.3. Business Transfers:

In the case of a merger, acquisition, or any form of sale of some or all of our assets, your information may be part of the transferred assets.

5. Security

We use industry-standard encryption technologies and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

6. Cookies

Our website uses cookies to recognize your browser or device, learn more about your interests, and provide you with essential features and services. You can disable cookies through your browser settings, although it may affect your site experience.

7. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website.

8. Contact Us

If you have any questions about our privacy practices or this policy, please contact us at:

Factory Direct Imports
11/144 The Esplanade, Umina Beach, NSW 2257

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